Support
Email support
We aim to respond within two business days. Include your monday.com account name, board name, browser, and the action you were taking. Do not send confidential board content unless it is necessary to diagnose the issue.
Quick checks
- Confirm that Board2Doc is opened as a view on the board you want to use.
- Refresh the records after board columns or items change.
- Keep the Board2Doc tab open while files are being generated.
- Choose a monday.com file column before saving a generated document back to the board.
- If AI assistance is unavailable, check account permissions and monday.com AI credit availability; document export remains available without AI.
Remove access
An account administrator can uninstall Board2Doc from monday.com. To request help with deletion or access revocation, email the support address above.